Applies to all bookings made on or after July 30, 2025
Standard Ride: Full refund if canceled ≥ 2 hours before pickup; 50% if canceled 30 minutes–2 hours prior; no refund if < 30 minutes.
Scheduled/Recurring Services: Must cancel ≥ 24 hours before scheduled time for full refund; 50% if 6–24 hours; no refund if < 6 hours.
We may cancel due to extreme weather, vehicle issues, or safety concerns. In all cases, you receive a 100% refund or the option to rebook at no extra charge.
Refunds are processed to your original payment method within 5–7 business days.
You will receive an email confirmation when the refund is initiated.
Non‑refundable promotional bookings (clearly marked).
No‑show fees apply if you miss the vehicle without canceling.
Via App/Website: Navigate to “My Trips” and select “Cancel.”
By Phone/WhatsApp: +971 4 251 1257 or +971 50 145 0865.
By Email: ea.ytilibomaionue@ofni
